Free information material on the SMILE Guarantee
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The SMILE guarantee offers you the opportunity to comprehensively insure your fully automatic coffee machine for up to 12 years. You can take out this comprehensive cover immediately after purchase or after the 5-year free guar...
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The SMILE guarantee offers you the opportunity to comprehensively insure your fully automatic coffee machine for up to 12 years. You can take out this comprehensive cover immediately after purchase or after the 5-year free guarantee expires. The SMILE guarantee covers a variety of risks, including material, production, and design defects, as well as damage caused by improper handling, water, overvoltage, blockages, falls, and more. In addition, spare parts, labor costs, travel and shipping costs, and replacement services in the event of a total loss are covered. Integrated theft protection and coverage of consequential damages offer additional protection. With the SMILE guarantee, you can enjoy your fully automatic coffee machine carefree and are protected from unexpected repair costs.
You will receive the SMILE guarantee information brochure. You can conveniently activate the protection from home at any time.
What does the guarantee include?
| Statutory Warranty | SMILE Guarantee | |
|---|---|---|
| Duration | 2 years | Up to 12 years |
| Material defects | ||
| Production defects | ||
| Design defects | ||
| Spare parts | ||
| Labor costs, travel and/or shipping costs | ||
| Replacement service in case of total loss | ||
| Improper handling | ||
| Water/moisture damage | ||
| Overvoltage/electrical damage | ||
| Blockage/foreign objects | ||
| Fall/drop damage | ||
| Display/panel/glass ceramic breakage | ||
| Motor damage | ||
| Bearing damage | ||
| Defects in heating elements | ||
| Original accessories included in manufacturer's delivery | ||
| Wear and tear | ||
| Calcification | ||
| Commercial devices in private use | ||
| Repair approval by technician | ||
| Consequential damage washing up to €350 | ||
| Consequential damage cooking up to €350 | ||
| Consequential damage freezing up to €350 | ||
| Transparent current value scale only from year 6 | ||
| One-time subsidy for cleaning work €35 |
