This is what the 5-year warranty offers you

Extended coverage for you

• With the 5-year warranty, techni-com GmbH offers you protection against material and manufacturing defects for your fully automatic coffee machine or portafilter, following the statutory warranty period and the manufacturer's warranty.
• The 5-year protection against material and manufacturing defects guarantees that no additional costs for fault analysis, repair, spare parts, and/or device replacement will arise within the first 5 years from the date of purchase, if the protected device suffers a defect, i.e., damage due to the described reasons, within the aforementioned period. Costs for spare parts and labor are covered by the 5-year warranty. The sales receipt together with this certificate and the defective device is sufficient to claim the following services in the event of damage to the device.
• The services of the 5-year warranty are already included in the purchase price of the machine. The 5-year warranty begins after the expiry of the statutory warranty period and manufacturer's warranty and ends 5 years after the purchase date of the protected device.

What you need to know in case of damage

• The 5-year warranty exclusively covers damages that have occurred within the scope of private use of the protected machine. Inform Techni-com for fault analysis and repair. If a repair proves to be uneconomical, your specialist dealer will provide you with a new, equivalent device corresponding to your defective device.
• The receipt of an equivalent new device means that in the event of a total loss or uneconomical repair, you will receive a new device as a replacement for your defective machine, which is at least technically equivalent to the old device. If equivalent devices are available, there is no claim for technically superior devices. This claim does not exist even if the technically superior device would correspond to the original purchase value. Please note that the old machine, including all original accessories, becomes the property of the authorized dealer. Therefore, when replacing the machine, return all original accessories, preferably in the original packaging, to techni-com.

What you need to know about the warranty insurance

• The 5-year warranty is only valid in conjunction with the original invoice (no copies), this certificate, and the defective device.
• The use of the device for purposes and operating regulations not intended by the manufacturer is not covered. This also applies to damages caused by misuse or improper use.
• Services under the 5-year warranty are exclusively provided in the Federal Republic of Germany.
• Claims under the 5-year warranty can only be asserted against techni-com GmbH. If a repair, exchange of the defective device, or other work is carried out by third parties, there is no claim for reimbursement of expenses incurred by these activities under the 5-year warranty.
• Consumables and wear parts (e.g., seals, grinding discs, valves) are not covered.
• The scope of the 5-year warranty refers to the delivery condition of the machine.
• The 5-year warranty represents subsidiary coverage. Other existing insurances, manufacturer warranties, or liabilities of third parties, as well as manufacturer recalls, are to be primarily charged in the event of damage.
• Work carried out by qualified personnel (delivery, installation, assembly, etc.) is subject to their liability.
• Damages due to insufficient or delayed descaling, cleaning, and maintenance are not covered.
• Damages due to normal, usual wear and tear (including scratching or scuffing without affecting the technical functionality of the machine), as well as any costs for service, adjustment, and cleaning work, will not be reimbursed. This also applies to a gradual deterioration of machine performance.
• Damages caused by attempted repairs or interventions by third parties without authorization are not covered.
• Damages caused by gross negligence or third parties are not covered.
• Damages caused by the disappearance of the machine (e.g., loss, forgetting, or leaving unattended) are not covered.
• Additionally purchased accessories are not covered.
• Damages occurring due to the use or as a result of defective external accessories are not covered.
• In the event of a covered total loss (even with defective original accessories), the defective machine, including all accessories (power supplies, cables, manuals, etc.), becomes the property of the specialist dealer after the replacement service has been provided. After the retention period of two weeks, the authorized dealer will arrange for professional disposal free of charge for you.
• If the protected machine was exchanged during the statutory warranty or manufacturer's warranty, the corresponding proofs (delivery note, exchange receipt, etc.) of the exchange must be presented to claim a service under the 5-year warranty. In addition, in the event of a device exchange, the exchange delivery note must be kept until the expiry of the 5-year warranty, as it serves as proof for any further claims for damages together with the original sales receipt.
• In the event of a device exchange within the scope of the statutory warranty or manufacturer's warranty, the 5-year warranty transfers to the new machine and begins as stated above on the day of the expiry of the statutory warranty or manufacturer's warranty of the new device. If the device is exchanged within the scope of the 5-year warranty, the 5-year warranty transfers to the new device and ends on the day of its original expiry for the old device. An extension or new beginning of the 5-year warranty is not caused by the device exchange.