Easy returns

1. Returns

You can withdraw from your contract within the specified withdrawal period without giving reasons. Please also refer to our cancellation policy.

The withdrawal period is 14 days.

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us (Techni-com GmbH, Paulinstraße 146, 54292 Trier, Germany, telephone number: +49651 9947377, email address: info@techni-com.de) by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract.

After the withdrawal period, a return is not possible.

The sample withdrawal form can be found in our cancellation policy.

2. Return Costs

The costs for the return shipment are free for you as the buyer.

3. Return Address

Techni-Com GmbH
Paulinstraße 146
54292 Trier
Germany

4. Complaint

Should your product show a defect directly upon delivery or within the statutory warranty period, or not correspond to the description, we ask you to send us some pictures of it to info@kaffee-technik-trier.de, stating your order and item number. We need pictures of the entire item in overview (the damage should also be visible here), detailed pictures of the damage and pictures of the type plate. We will then clarify the further steps and inform you. To save you time and effort, a return will only be made after we have assessed the pictures.

In cooperation with our partners, your defective product will then be checked and further decisions on repair, exchange or credit will be made. We will be happy to inform you as soon as the check has been completed. We ask for your understanding that this process can take several weeks.

5. Refund of your Return

For the refund, we use the payment method you selected when ordering. You will be informed about the refund by email. After receiving the email, it may take a few more days, depending on the opening hours of the banks, until the amount is visible in your account.

6. Exchange

To quickly and easily get the right item, simply order it again at www.kaufen-in-trier.de.

7. Returns – quick and easy

These procedures do not represent mandatory requirements for the effective exercise of the right of withdrawal, but serve as an aid for a quick and easy return of products.

  1. Send us an email (info@kaffee-technik-trier.de) or call us (+496519947377).
  2. Pack the item to be returned in the ORIGINAL product packaging. Please return it in new condition without signs of use.
  3. Completely fill out the return slip and enclose it with the shipment.
  4. Seal the package securely.
  5. Write the recipient address on your package. This is: Techni-Com GmbH, Paulinstraße 146, 54292 Trier, Germany.
  6. Please keep the tracking number! This allows you to independently track the progress of your return.

Further information can also be found in our terms and conditions.