Warranty Conditions

25-month warranty on JURA products. Anyone who chooses to purchase one of our products today has not only acquired a premium product but also a premium warranty. JURA has extended its warranty package for you. All current products purchased from an authorized JURA retailer from July 1, 2006, now come with an extended warranty period of 25 months. Within this period, you can assert your legitimate claims against JURA as the manufacturer.

As a manufacturer, JURA only provides a warranty on our products if they have been purchased from an authorized dealer. What does this mean? techni-com GmbH is authorized by us to sell JURA devices. This offers you the best consulting and service quality. And that is particularly important to us. Whether you want to inform yourself before making a purchase decision or have already acquired a machine.

JURA automatic coffee machines not purchased from an authorized dealer do not receive a manufacturer's warranty.

Warranty conditions of JURA Elektrogeräte Vertriebs-GmbH, Germany

JURA Elektrogeräte Vertriebs-GmbH, Postfach 99 01 44, 90268 Nuremberg, provides a manufacturer's warranty of 25 months for this device, which was designed and constructed for household use, to the end-customer in addition to their rights against the seller regarding warranty, under the following conditions.
The manufacturer's warranty is only granted if the JURA device was purchased from a JURA authorized dealer.
Defects will be rectified by JURA within the warranty period. Warranty service will be provided at JURA's discretion by repair, replacement of defective parts, or replacement of the device. The performance of warranty services neither extends nor restarts the warranty period. Replaced parts become the property of JURA.
Warranty service is excluded for damages or defects resulting from improper connection, improper handling or transport, repairs or modifications by unauthorized persons, or failure to observe the operating instructions. In particular, if JURA's operating or maintenance instructions are not followed, or if cleaning products other than JURA water filters, JURA cleaning or descaling tablets that do not comply with the original specifications are used, any warranty also becomes void. Wear parts (e.g., seals, grinding disks, valves) are excluded from the warranty, as are damages caused by foreign objects in the grinder (e.g., stones, wood, paper clips).
The purchase receipt, stating the date of purchase and device type, serves as proof of the warranty claim. To simplify processing, the purchase receipt should additionally – if possible – contain the following information: name and address of the buyer and the serial number of the device.
If the end-customer is a company, a legal entity, or if the device is not used in a domestic setting, the manufacturer's warranty is 12 months.

Warranty services are provided in the Federal Republic of Germany. For devices purchased in Europe and brought to another European country, services will be provided within the framework of the JURA warranty conditions applicable in that respective European country.

Warranty services in Germany are performed after prior agreement with the service hotline at 0180 3 523333 (0.09 Euro/min. from landline, mobile max. 0.42 Euro/min.) by sending to or handing over to:
JURA Elektrogeräte Vertriebs-GmbH, Nuremberg

JURA Customer Communication Center
Service Hotline: 0180 3 523333 (0.09 Euro/min. from landline, mobile max. 0.42 Euro/min.)
Email: zentrale@de.jura.com
Availability: Monday – Friday 08:00 to 20:00
Weekend – Public holidays 10:00 to 18:00
 
or performed by other JURA authorized JURA service centers.